FAQ

A Firenzecard holder may associate family members under age 18 to the card, so Firenzecard is free to children with the purchase of one (adult) card. Minors must be associated to the card in one of the following ways:

• Firenzecard digital format: enter the number of minors when you create your card in the Firenzecard App before confirming your data; 
• Firenzecard physical format: when you collect your card at one of the collection points in Florence, inform Firenzecard staff to add your children to your card.

If the minors do not belong to the same family, if they do not wish to purchase a Firenzecard, they can pick up the ticket free of charge to visit civic and state museums (e.g. Palazzo Vecchio, Cappella Brancacci, The Uffizi Gallery, Gallery of Accademia, etc.) and purchase the ticket for the museums which admission is not free of charge. For state museums such as the Uffizi Gallery and Gallery of Accademia, we suggest purchasing the reservation (4€ each, that can be purchased directly at the entrances reserved to Firenzecard), in order to enter from the reserved entrances all together.
 

Group access may be regulated at some museums in the Florence museum circuit. Updated group admission information can be found on each museum’s official website.
The following is current information on group entry to some museums included in the Firenzecard circuit. 

• Uffizi Galleries: each group must not exceed 16 people; groups of 11 people or more must pay a "large groups surcharge" ticket that costs €70, except where otherwise provided for. It is compulsory for groups of 5 or more people, including any guides, to use headphones (“whisper system”). 
• Accademia Gallery: each group must not exceed 20 people. It is compulsory for groups of at 7 or more people, including any guides, to use headphones (“whisper system”). 
• Boboli Gardens: each group must not exceed 28 people. 
• Bargello National Museum and Medici Chapels: each group must not exceed 21 people.
• Museum of Palazzo Davanzati: each group must not exceed 9 people.
• Casa Martelli Museum: each group must not exceed 10 people.
• Archaeological National Museum and San Marco Museum: each group must not exceed 25 people. It is compulsory for groups of 10 or more people, including any guides, to use headphones (“whisper system”). 
• Museum of the Opificio delle Pietre Dure: each group must not exceed 16 people.
• Museum of Palazzo Vecchio and Arnolfo Tower: booking is recommended for groups of more than 5 people (by phone +39 0552768224; by email info@musefirenze.it).
• Novecento Museum, Stefano Bardini Museum, Santa Maria Novella Museum, Salvatore Romano Foundation, Innocenti Museum, Rucellai Chapel of the Marino Marini Museum: each group must not exceed 25 people.
• Brancacci Chapel/Fondazione Salvatore Romano: admission is allowed to a maximum of 10 people and booking is mandatory.
• Palazzo Medici Riccardi: each group must not exceed 16 people. For groups of more than 5 people, booking is compulsory to visit the Magi Chapel (by phone +39 0552760552 - by email info@palazzomediciriccardi.it).
• Museo Galileo: each group must not exceed 15 people.
• Dante House Museum: each group cannot exceed 10 people requires compulsory but free reservation to the following email: prenotazioni@museocasadidante.it.
   

The Firenzecard includes entrance to the museums of the circuit, without need for a reservation, with some exceptions. You will find all the information in the Access Notes field, within the sheet of each museums that can be consulted in the appropriate section.
For the Uffizi Galleries, Accademia Gallery and Brancacci Chapel/Salvatore Romano Foundation the reservation is required for the cardholder and even for minors belonging to the family unit.The reservation is for free with Firenzecard.

Yes, all museums offer some promotional or free admission dates that vary from museum to museum and year to year. In general, state-owned museums are free on the first Sunday of the month. The state-owned museums participating in the circuit are: Galleria degli Uffizi - Galleria dell'Accademia - Museo Archeologico Nazionale di Firenze - Palazzo Pitti e Giardino di Boboli - Museo Nazionale del Bargello - Cappelle Medicee - Palazzo Davanzati - Museo di San Marco - Opificio delle Pietre Dure - Chiostro dello Scalzo - Cenacolo Andrea del Sarto - Cenacolo del Ghirlandaio - Cenacolo del Fuligno - Cenacolo di Sant'Apollonia - Museo Casa Martelli - Villa Medicea di Cerreto Guidi e Museo storico della caccia e del territorio - Villa Medicea della Petraia - Giardino della Villa Medicea di Castello - Villa Medicea di Poggio a Caiano - Giardino di Villa Bardini. 
You are advised to always check reductions and free admission on the museum’s official website.
 

Firenzecard includes in its price the entrance ticket, the extra fee for exhibitions and booking of all circuit museums. For Galleria degli Uffizi, Galleria dell'Accademia the reservation is required.

Your Firenzecard includes entry to the Uffizi Gallery and the Accademia Gallery, as well as the reservation fee and any special exhibitions at no additional cost. For Firenzecard holders there are dedicated time slots, but you must reserve your entry time and the reservation is subject to availability. Once you have a reservation, access the museum at the “priority access” door for reserved ticket holders. Note, you must reserve for each Firenzecard holder including any minors associated with the card.

You must make a reservation for the Uffizi or Accademia as follows:

Method 1: by phone
If you are not yet in Florence, we recommend that you book by phone and in advance calling the Firenze Musei call centre at +39 055 294883
•    Operating hours for phone center: from 8:30am to 6:30 pm CET Monday to Friday; from 8:30am to 06:00pm CET on Saturday; from 09:00 to 06:00pm CET on Sunday and holidays.
•    Choose your language, press 3 for bookings with Firenzecard and 1 to consent to data processing. Ignore any automatic messages that may indicate time slots not available.
•    To book with the operator as a Firenzecard holder you must simply provide your first and last name.  You will receive a reservation code that you must present at the ticket office along with your Firenzecard. 

Method 2: in person
If you are already in Florence you can also book Uffizi and Accademia tickets in person when in Florence at the following booking offices by showing your Firenzecard or the purchase voucher. You can also transform phone bookings into physical tickets at these offices:
◦ Orsanmichele ticket office, inside the Church of Orsanmichele, entrance on Via dei Calzaiuoli (from 08:30am to 5:50pm on Monday and from Wednesday to Saturday; on Sunday from 08:30am to 12:00pm; closed on Tuesday);
◦ My Accademia ticket office, via Ricasoli n.105/red (from Tuesday to Sunday from 8:15am to 5:00pm, closed on Monday);
◦ Dear Guest, via Por Santa Maria 13R (from Tuesday to Sunday from 10:00am to06:00pm; closed on Monday).

You can buy Firenzecard and book and collect your Uffizi or Accademia entries also directly at the following museum ticket offices:

• Galleria degli Uffizi ticket office (door n.2 only)
• Museo Nazionale del Bargello ticket office
• Palazzo Pitti ticket office.

For the Accademia Gallery, after making your reservation, collect your ticket in via Ricasoli n.51 and then follow the directions (Red Point With reservation for groups of up to 6 people; Green Point With reservation for groups of 7 or more people).