FAQ

Otherwise-abled persons and their guides are entitled free admission to most circuit museums, with priority access. Hence, a specific card is not foreseen. Firenzecard features only one full-rate fee. If you are disabled, please note that you must bring and show to the museum staff an appropriate medical certificate indicating your disability. 

Yes, Firenzecard holders can purchase the “Vasari Supplement” at a reduced price of €20 and book it without any extra fee.
Reservation is mandatory, but for free, for minors.

The supplement can be purchased:

• at the ticket offices of the Uffizi Galleries, the Bargello National Museum, Palazzo Pitti, when you purchase the Firenzecard. In this case you can make the reservation directly for both the Uffizi Galleries and the Vasari Corridor at the same time.
• in case of online purchase of the Firenzecard, the supplement can be booked when you make the reservation for the Uffizi Galleries via the dedicated call center (+39 055 294883). 

After making the reservation, you will receive at your email address a link to make the payment. 
The reservation for entry to the Vasari Corridor must be made at least 45 minutes after the scheduled time of entry to the Uffizi Galleries (recommended at least 2 hours).
It is not possible to purchase the “Vasari Supplement” at a time prior to the scheduled time of entry to the Uffizi Galleries. You must always enter the Uffizi first.
Failure to respect the booking time will result in the loss of the right of entry. Entry will take place from room D-19 Meeting Point on the first floor.


 

The voucher is valid for 6 months from purchase.

No. Firenzecard is mainly intended for single tourists or small groups and at the moment, there is no other rate other than the full fee or a card for groups. In many museums, students and their teachers are given a free or reduced entry fee based on the age of the students and the type of school or academic curriculum. We advise checking the individual website of the museum you intend to visit for the terms of entry both for groups and school groups.

A Firenzecard holder may associate family members under age 18 to the card, so Firenzecard is free to children with the purchase of one (adult) card. Minors must be associated to the card in one of the following ways:

• Firenzecard digital format: enter the number of minors when you create your card in the Firenzecard App before confirming your data; 
• Firenzecard physical format: when you collect your card at one of the collection points in Florence, inform Firenzecard staff to add your children to your card.

If the minors do not belong to the same family, if they do not wish to purchase a Firenzecard, they can pick up the ticket free of charge to visit civic and state museums (e.g. Palazzo Vecchio, Cappella Brancacci, The Uffizi Gallery, Gallery of Accademia, etc.) and purchase the ticket for the museums which admission is not free of charge. For state museums such as the Uffizi Gallery and Gallery of Accademia, we suggest purchasing the reservation (4€ each, that can be purchased directly at the entrances reserved to Firenzecard), in order to enter from the reserved entrances all together.
 

Firenzecard Restart is valid for 48 hours from activation which occurs when entering the first museum.

Firenzecard Restart includes in its price the entrance ticket, the extra fee for exhibitions and booking of all circuit museums with priority access, that you were not able to visit with your Firenzecard.  Firenzecard Restart can only be purchased online after your Firenzecard expires within 12 months of its initial purchase, and only if you have an iOS or Android smartphone / tablet with the Firenzecard app installed. Firenzecard Restart offers free access for children under 18 belonging to your family unit and allows you to visit the museums that you have not been able to visit.

Firenzecard includes over 60 museums in its circuit. Click here  to find the list of museums that can be visited with the Firenzecard.

Firenzecard costs 85.00 € per person, whether you purchase it online from this website or at a official ticket office. 

Yes, if you have a Firenzecard you can purchase the “Vasari Supplement,” only at a reduced price of €20 (adults only, minors DON'T pay) and you can book it without additional costs, even if the Vasari Corridor is not included in the Firenzecard Circuit.
Reservation is also mandatory for minors.
The supplement can be purchased:

• at the ticket offices of the Uffizi Galleries, the Bargello National Museum, Palazzo Pitti, when you purchase the Firenzecard. In this case you can make the reservation directly for both the Uffizi Galleries and the Vasari Corridor at the same time.
• in case of online purchase of the Firenzecard, the supplement can be booked when you make the reservation for the Uffizi Galleries via the dedicated call center (+39 055 294883). 

After making the reservation, you will receive at your email address a link to make the payment of the Supplement to the Uffizi Galleries.
The reservation for entry to the Vasari Corridor must be made at least 45 minutes after the scheduled time of entry to the Uffizi Galleries (recommended at least 2 hours).
It is not possible to purchase the “Vasari Supplement” at a time prior to the scheduled time of entry to the Uffizi Galleries. You must always enter the Uffizi first.
Failure to respect the booking time will result in the loss of the right of entry. Entry will take place from room D-19 Meeting Point on the first floor.

Visiting warnings:

• You can visit the Vasari Corridor only after visiting the Uffizi Galleries;
• The Vasari Corridor, even if it can be visited with a special ticket, is part of the Uffizi Galleries' visit. Therefore, once you have finished your visit to the Vasari Corridor, you will no longer be able to enter again to the Uffizi Galleries;
• The visit to the Uffizi Galleries and the Vasari Corridor, as the two museums form a single visit itinerary, must take place on the same day and the two visits must be consecutive;
• Failure to respect the booked visit time will invalidate the Vasari Supplement, which will not be refundable in any way.

Yes, all museums offer some promotional or free admission dates that vary from museum to museum and year to year. In general, state-owned museums are free on the first Sunday of the month. The state-owned museums participating in the circuit are: Galleria degli Uffizi - Galleria dell'Accademia - Museo Archeologico Nazionale di Firenze - Palazzo Pitti e Giardino di Boboli - Museo Nazionale del Bargello - Cappelle Medicee - Palazzo Davanzati - Museo di San Marco - Opificio delle Pietre Dure - Chiostro dello Scalzo - Cenacolo Andrea del Sarto - Cenacolo del Ghirlandaio - Cenacolo del Fuligno - Cenacolo di Sant'Apollonia - Museo Casa Martelli - Villa Medicea di Cerreto Guidi e Museo storico della caccia e del territorio - Villa Medicea della Petraia - Giardino della Villa Medicea di Castello - Villa Medicea di Poggio a Caiano - Giardino di Villa Bardini. 
You are advised to always check reductions and free admission on the museum’s official website.
 

Firenzecard is valid for 72 hours starting from activation when entering the first museum.

The opening hours of each museum in the Firenzecard circuit is listed on the museum’s page on this website. Almost all the museums take a weekly break and may have different hours during winter or summer seasons, so we highly recommend planning your itinerary based on these opening hours.
 

No, Firenzecard does not currently include public transportation in Florence, nor to or from Florence airport.

Firenzecard includes in its price the entrance ticket, the extra fee for exhibitions and booking of all circuit museums. 

Reservation is mandatory for the following museums: Uffizi Galleries, Accademia Gallery, Palazzo Vecchio Museum, Brancacci Chapel, Tower of Palazzo Vecchio (Arnolfo Tower.).
Reservation is optional for the Stefano Bardini Museum and the Novecento Museum. 

Firenzecard Restart allows you to extend the validity of any expired Firenzecard by 48 hours. Firenzecard Restart can only be used if you have bought the Firenzecard in the last 12 months and your card has expired, and it requires you to use the Firenzecard app. Like your original card, Firenzecard Restart includes free access for children associated to your card. Use Restart to visit museums that you have not visited yet. Restart can be activated once the original card is expired, either immediately after, or for a subsequent visit.
Important note: Make sure your device features the necessary technical requirements (iOS 16.0 or later; Android 11.0 or later – and a browser, such as: Chrome / Firefox / Safari, updated to the latest version available) before activating Restart.  
 

 

 

No, Firenzecard is personal, registered to your name and cannot be transferred to third parties. Before use, you must personalize the physical card with your name while on the app, the card is registered to your personal data.

Firenzecard is only available at the full rate of €85, though minors under age 18 who are part of your family can be added to the card for free. Further discounts and/or reductions are not foreseen. Therefore, we recommend consulting the sites of the single museums that you intend to visit to find out about any discounts and free admissions for students or seniors.

During the opening period, almost all museums take a weekly break, hence they are closed one or more days a week.

Holders of a VAT number can request an invoice for the purchase of any Firenzecard product. The invoice can be released only in electronic format. To request the invoice, you must have a CID code (B2B recipient code, Revenue Agency) and a certified email address. The cost of the invoice is €2.00 for the “marca da bollo” or “stamp tax”.
The invoice can be requested by filling the appropriate form and paying the amount of € 2.00: at the ticket offices of the civic museums (see list below) or, in case of online purchase or by bank transfer, by writing to supportomusei@firenzesmart.it. The invoice applicant must present the receipt for the purchase of Firenzecard.

• Palazzo Vecchio – ticket office, piazza della Signoria
• Museo Bardini – ticket office, via de' Renai 37
• Cappella Brancacci – ticket office, piazza del Carmine 14
• Museo Novecento – ticket office, piazza Santa Maria Novella 10
• Santa Maria Novella – ticket office, piazza Stazione 4 
   

Group access may be regulated at some museums in the Florence museum circuit. Updated group admission information can be found on each museum’s official website.
The following is current information on group entry to some museums included in the Firenzecard circuit. 

• Uffizi Galleries: each group must not exceed 16 people; groups of 11 people or more must pay a "large groups surcharge" ticket that costs €70, except where otherwise provided for. It is compulsory for groups of 5 or more people, including any guides, to use headphones (“whisper system”). 
• Accademia Gallery: each group must not exceed 20 people. It is compulsory for groups of at 7 or more people, including any guides, to use headphones (“whisper system”). 
• Boboli Gardens: each group must not exceed 28 people. 
• Bargello National Museum and Medici Chapels: each group must not exceed 21 people.
• Museum of Palazzo Davanzati: each group must not exceed 9 people.
• Casa Martelli Museum: each group must not exceed 10 people.
• Archaeological National Museum and San Marco Museum: each group must not exceed 25 people. It is compulsory for groups of 10 or more people, including any guides, to use headphones (“whisper system”). 
• Museum of the Opificio delle Pietre Dure: each group must not exceed 16 people.
• Museum of Palazzo Vecchio and Arnolfo Tower: booking is recommended for groups of more than 5 people (by phone +39 0552768224; by email info@musefirenze.it).
• Novecento Museum, Stefano Bardini Museum, Santa Maria Novella Museum, Salvatore Romano Foundation, Innocenti Museum, Rucellai Chapel of the Marino Marini Museum: each group must not exceed 25 people.
• Brancacci Chapel/Fondazione Salvatore Romano: admission is allowed to a maximum of 10 people and booking is mandatory.
• Palazzo Medici Riccardi: each group must not exceed 16 people. For groups of more than 5 people, booking is compulsory to visit the Magi Chapel (by phone +39 0552760552 - by email info@palazzomediciriccardi.it).
• Museo Galileo: each group must not exceed 15 people.
• Dante House Museum: each group cannot exceed 10 people requires compulsory but free reservation to the following email: prenotazioni@museocasadidante.it.
   

 

Firenzecard Restart is currently FREE on the official website www.firenzecard.it.

 

The Firenzecard includes entrance to the museums of the circuit, without need for a reservation, with some exceptions. You will find all the information in the Access Notes field, within the sheet of each museums that can be consulted in the appropriate section.

Reservation is mandatory for the following museums: Uffizi Galleries, Accademia Gallery, Palazzo Vecchio Museum, Brancacci Chapel, Tower of Palazzo Vecchio (Arnolfo Tower.).
Reservation is optional for the Stefano Bardini Museum and the Novecento Museum. 
You can make reservation online, through the Firenzecard app or on the website www.firenzecard.it, for Palazzo Vecchio Museum, Museo del Novecento and Stefano Bardini Museum. 
For the Uffizi Galleries, the Accademia Gallery, Tower of Palazzo Vecchio (Arnolfo Tower.) and the Brancacci Chapel, please consult the dedicated FAQ.

The reservation is required for the cardholder and even for minors belonging to the family unit.The reservation is for free with Firenzecard.

Groups agencies and tour operators can purchase Firenzecard directly from Firenze smart (Silfi s.p.a.), Firenzecard’s operator, through advanced bank transfer and free delivery of the purchased cards to any hotel in Florence. In this case, the purchase of Firenzecard is subject to the following conditions:

• Purchase request to send to info@firenzecard.it at least 15 days before the payment;
• Payment must be issued at least 10 business days prior to delivery;
• The cards can be delivered only within the City of Florence; from Monday to Friday, from 10:00 a.m. to 5:00 p.m., at a time to be agreed when placing the order;
• It is possible to resell the cards purchased from the tour operator to third parties, in exceptional cases, provided that the cards are sold inside the tour package clearly specifying the proper name of Firenzecard, characteristics of the service offered and price, as set forth by these contract conditions. The resale of cards at a higher price is not allowed.

For additional information, send an email at supportomusei@firenzesmart.it  

Payment can be made through VISA, MasterCard, American Express credit cards, following the instructions indicated in the procedures described online in the “Purchase” section.

We suggest you to purchase the Firenzecard shortly before your arrival in Florence. Firenzecard is always available and can be purchased at any time.

It is possible to purchase Firenzecard at the ticket offices of the main museums and some tour offices listed below:

• Cappella Brancacci – piazza del Carmine 14
• Complex of Santa Maria Novella – piazza Stazione 4
• Uffizi Gallery - Door 2 – piazzale degli Uffizi
• Palazzo Vecchio Museum – piazza Signoria
• Bargello National Museum – via del Proconsolo 4
• Stefano Bardini Museum - via dei Renai 37
• Palazzo Pitti – piazza Pitti 1
• Palazzo Strozzi – piazza Strozzi
• Museo Novecento – piazza Santa Maria Novella 10
• Firenze Welcome Center - piazza Stazione 5
• Tourist InfoPoint Cavour – via Cavour 1r
• Museo della Misericordia - Piazza Duomo 20

 

No, it is not possible to receive Firenzecard by post/mail. 

Yes, Firenzecard is a perfect gift! If you purchase the physical card at a pick-up point, the person who receives Firenzecard must personalize it by inserting their name in the relative fields.
If purchasing online, please customize the purchase with the data of the person to whom you intend to give the Firenzecard as a gift by filling out the online form with the name of the beneficiary; if you wish for the voucher to arrive directly in the recipient’s email you can enter their email address, otherwise you can use yours and print or forward it. For payment, be sure to enter your personal data.
 

To purchase Firenzecard Restart, you must: 

• Have the possibility to install the Firenzecard app on your device, if it has not already been installed, checking the technical requirements as indicated in the relative section of the website.
• Have purchased a Firenzecard online or at a sales point that has expired in the last 12 months.  
• Enter the verification information to protect the cardholder, meaning a card number to extend is requested.
• Click "Check" button.
• Enter your email address with which you purchased the 72 hour Firenzecard or, in case of a physical card, the email address to which the voucher code will be sent;
• Click on the Purchase button (Currently Restart is FREE until December 2024 and the system does not require any payment).
• Check or fill out the online form with all its compulsory sections.
• Read and agree to these general service supply conditions.
• Read and sign the privacy policy.
• Confirm your purchase.
• In the case that the transaction is successful, the customer will receive a voucher code for the purchase at the email address indicated.
• Enter the voucher code in the relative section of the Firenzecard app. The system will automatically generate the Restart card/s linked to the input voucher code. 

Firenzecard can be purchased: online at www.firenzecard.it or at one of the authorized sales points in the city. If you purchase it online, you can decide whether to pick up the physical Firenzecard at one of the collection points or use Firenzecard in its digital version, by downloading our app.

Yes, you can book your visit to the Royal Apartments of Palazzo Pitti, without any extra fee:

• purchasing your Firenzecard at the ticket offices of the Uffizi Galleries, the Bargello National Museum, Palazzo Pitti;
• by calling the dedicated phone number (+39 055 294883), when you make your reservation for the Uffizi Galleries.

Please  remember that the reservation must be made for the day you plan to visit the Palatine Gallery. 
The reservation is mandatory also for minors of your family unit.

Yes, you need to make reservation also for all minors in the family unit associated with the adult Firenzecard holder. Reservation is free.
In case of online booking on Firenzecard webiste or through the Firenzecard app, for the Museum of Palazzo Vecchio, Stefano Bardini Museum and Novecento Museum, simply enter the number and details of the minor(s) in the appropriate fields when you make the reservation.
 

Reservation is mandatory for the following museums: Uffizi Galleries, Accademia Gallery, Palazzo Vecchio Museum, Brancacci Chapel, Tower of Palazzo Vecchio (Tower of Arnolfo).
Reservation is optional for the Stefano Bardini Museum and the Novecento Museum. 
You can make reservation online, through the Firenzecard app or on the website www.firenzecard.it, for Palazzo Vecchio Museum, Museo del Novecento and Stefano Bardini Museum. 
For the Uffizi Galleries, the Accademia Gallery, Tower of Palazzo Vecchio (Tower of Arnolfo) and the Brancacci Chapel, please consult the dedicated FAQ.

Once the reservation is made, it cannot be changed.

With Firenzecard, it is possible to enter each of the circuit museums, one time only.

To access the museums of the circuit, simply show your physical Firenzecard or the barcode of your digital card, present in the appropriate section of the Firenzecard app, to the museum staff.
For better use of your digital card we recommend taking a photo/screenshot of the barcode and saving it on your smartphone so as to always have your digital card available even in the absence of wifi or Internet connection.


 

Your Firenzecard includes access to the Brancacci Chapel but a reservation is required due to the small size of the chapel. 
You must reserve your time slot online at https://ticketsmuseums.comune.fi.it/4_cappella-brancacci/: 
•  select the desired date 
•  in the “free admission” box indicate the number of Firenzecard holders (max 2 at a time) 
• click on "check availability"
• choose the desired time
• click on "Go to Cart"
• select "Firenzecard holder" from the drop-down menu
• click on "Update Cart"
• click on "Continue"
• click on "if you are not registered click here"
• print your booking
• go to the ticket office with your Firenzecard

Free reservations must also be made for minors in your family.
On the first Sunday of the month, admission is guaranteed, subject to availability, only by sending an email to cappellabrancacci@musefirenze.it; the reservation can be made starting from the previous Monday only.

Once the reservation is made, it cannot be changed.
 

No, Firenzecard does not include the Vasari Corridor, but the Firenzecard holders can purchase the “Vasari Supplement,” only at a reduced price of €20 (adults only, minors DON'T pay) and you can book it without additional costs, even if the Vasari Corridor is not included in the Firenzecard Circuit.
Reservation is also mandatory for minors.
The supplement can be purchased:

• at the ticket offices of the Uffizi Galleries, the Bargello National Museum, Palazzo Pitti, when you purchase the Firenzecard. In this case you can make the reservation directly for both the Uffizi Galleries and the Vasari Corridor at the same time.
• in case of online purchase of the Firenzecard, the supplement can be booked when you make the reservation for the Uffizi Galleries via the dedicated call center (+39 055 294883). 

After making the reservation, you will receive at your email address a link to make the payment of the Supplement to the Uffizi Galleries.
 

No, once the reservation is made, it cannot be changed.
 

Your Firenzecard includes entry to the Uffizi Gallery and the Accademia Gallery, as well as the reservation fee and any special exhibitions at no additional cost. For Firenzecard holders there are dedicated time slots, but you must reserve your entry time and the reservation is subject to availability. Once you have a reservation, access the museum at the “priority access” door for reserved ticket holders. Note, you must reserve for each Firenzecard holder including any minors associated with the card.

You must make a reservation for the Uffizi or Accademia as follows:

Method 1: by phone
If you are not yet in Florence, we recommend that you book by phone and in advance calling the Firenze Musei call centre at +39 055 294883
•    Operating hours for phone center: from 8:30am to 6:30 pm CET Monday to Friday; from 8:30am to 06:00pm CET on Saturday; from 09:00 to 06:00pm CET on Sunday and holidays.
•    Choose your language, press 3 for bookings with Firenzecard and 1 to consent to data processing. Ignore any automatic messages that may indicate time slots not available.
•    To book with the operator as a Firenzecard holder you must simply provide your first and last name.  You will receive a reservation code that you must present at the ticket office along with your Firenzecard. 

Method 2: in person
If you are already in Florence you can also book Uffizi and Accademia tickets in person when in Florence at the following booking offices by showing your Firenzecard or the purchase voucher. You can also transform phone bookings into physical tickets at these offices:
◦ Orsanmichele ticket office, inside the Church of Orsanmichele, entrance on Via dei Calzaiuoli (from 08:30am to 5:50pm on Monday and from Wednesday to Saturday; on Sunday from 08:30am to 12:00pm; closed on Tuesday);
◦ My Accademia ticket office, via Ricasoli n.105/red (from Tuesday to Sunday from 8:15am to 5:00pm, closed on Monday; closed until February 28, 2025).

You can buy Firenzecard and book and collect your Uffizi or Accademia entries also directly at the following museum ticket offices:

• Galleria degli Uffizi ticket office (door n.2 only)
• Museo Nazionale del Bargello ticket office
• Palazzo Pitti ticket office.

For the Accademia Gallery, after making your reservation, collect your ticket in via Ricasoli n.51 and then follow the directions (Red Point With reservation for groups of up to 6 people; Green Point With reservation for groups of 7 or more people).

Your Firenzecard is activated from the moment you enter the first museum of the circuit (independent of the purchase date).

No, there is not any extra fee for the visit. The price of the reservation is also already included in your Firenzecard.
The reservation is mandatory also for minors of your family unit.

 

The reservation must be made online on the website https://ticketsmuseums.comune.fi.it/1_museo-di-palazzo-vecchio/ following the steps below:
• select the date of interest and the number of participants (max 2 at a time) entitled with Firenzecard in the "Admission Free" box
• click on "check availability"
• choose and click the time of interest
• click on "Go to Cart"
• select "Firenzecard holder" from the drop-down menu
• click on "Update Cart"
• click on "Continue"
• click on "if you are not registered click here"
• print your booking
• go to the ticket office with your Firenzecard

Free reservations must also be made for minors in your family.

Once the reservation is made, it cannot be changed.
 

Access the Firenzecard app or go to the website www.firenzecard.
Select the desired museum, enter your Firenzecard code and the number of associated minors, choose the date and time of your visit, proceed. 
After making your booking, you will receive via email your booking confirmation to show to the museum staff at the time of your visit.

Once the reservation is made, it cannot be changed.
 

To get Firenzecard in digital format you need:

• be in possession of a physical card or a Firenzecard voucher;
• have installed the Firenzecard app on your device;
• log in to the app;
• click “Add a card”;
• click on the method you want to use (voucher or physical card). The system will automatically activate the camera to "photograph" the barcode of the voucher or card;
• enter the number of minors to be combined with your card and write their name and surname, in case of creating the digital card from a voucher (in case of creating the digital card from a physical card, the system receives the data from the physical card owned);
• click on “Associate card”.

At this point the system presents a confirmation message and allows you to view your digital card.

For better use of your digital card we recommend taking a photo/screenshot of the barcode and saving it on your smartphone so as to always have your digital card available even in the absence of wifi or Internet connection.

ATTENTION: Please note that in order to use the digital Firenzecard there are minimum technical requirements: 1) ensure that your smartphone / device has the necessary technical requirements (iOS 16.0 and later; Android 11.0 and later - browser, such as: Chrome / Firefox / Safari, updated to the latest version available); 2) ensure that the latest available version of the Firenzecard App has been installed on your smartphone / device.

 

 

Firenzecard app is a free app that

1.  is a guide containing useful information about the museums included in the Firenzecard Circuit; 
2. manages your digital Firenzecard cards; purchase the card online at firenzecard.it and insert by photographing/framing the voucher barcode into the app to use the digital version of the pass.

ATTENTION! Make sure your device features the necessary technical requirements (iOS 16.0 and following versions; Android 11.0 and following versions – browser, such as: Chrome / Firefox / Safari, updated to the latest version available) before purchasing it.  

 

Visiting the museums of the Circuit with your digital Firenzecard is simple. 

• Access the app;
• Simply show the barcode of your digital card, present in the appropriate section of the Firenzecard app, to the museum staff.

ATTENTION: Before generating your digital card and starting to use it for visiting museums, make sure you have installed the latest version of the app available!

For better use of your digital card we recommend taking a photo/screenshot of the barcode and saving it on your smartphone so as to always have your digital card available even in the absence of wifi or Internet connection.
 

 

No, you cannot edit your data after generating your digital card.  

To claim your Firenzecard, please bring the voucher you received by email after online purchase, and a valid identity document.
If a third party is picking it up for you, be sure to give them your ID and a proxy. The buyer’s ID is required to pick up the card.
 

In order to pick up Firenzecard purchased online, the client must present the printed purchase voucher and a valid identity document. If you wish to have the card picked up by third parties, the person in charge to pick up the card must feature a buyer’s proxy and copy of the document of the delegating party, which will be acquired at the counter.

To claim your Firenzecard, please bring the voucher you received by email after online purchase, and a valid identity document. If a third party is picking it up for you, be sure to give them your ID and a proxy. The buyer’s ID is required to pick up the card.

The following are collection points where you can pick up a card purchased online:

• Firenze Welcome Center - piazza Stazione 5
• Tourist InfoPoint Cavour – via Cavour 1r
• Tourist InfoPoint Vespucci Airport – booth in arrivals area
• Cappella Brancacci – piazza del Carmine 14
• Palazzo Vecchio Museum Info Point – piazza Signoria
• Stefano Bardini Museum – via dei Renai 37
• Palazzo Strozzi – piazza Strozzi
• Museo della Misericordia – piazza Duomo 20

The user has the right to withdraw within 14 days from purchasing the card, as set forth by art. 52  of Legislative Decree no. 206/2005. After this term, the card will no longer be refundable. If the card is not picked up within 6 months or is picked after said term, the price of the card paid online will not be refundable. Moreover, the right of withdrawal can be exercised according to the terms foreseen, provided that:

• For the card(s) in physical format: that the card has NOT been personalized with the writing of your name, digitized and activated during a visit, and on condition that it is returned intact, complete with kit in all its components, and with proof of purchase of the same. Personalized cards cannot be refunded. 
• For the card(s) in digital format: that the card has NOT been activated during a visit. 

To request a refund, write to supportomusei@firenzesmart.it providing all the data relating to your purchase.
 

Yes, it is. You can use your card on another device by keeping your app access credentials, downloading the Firenzecard app and logging in on the new device.

The physical Firenzecard can be replaced only in case of malfunction, provided that the card has not been personalized, damaged or used. In the case of a digital Firenzecard you can use your card on another device by keeping your app access credentials, downloading the Firenzecard app and logging in on the new device.

 

No, Firenzecard cannot be replaced in these cases. Therefore, we strongly recommend to store the card with care, paying attention not to damage or lose it.