Yes, all museums offer some promotional or free admission dates that vary from museum to museum and year to year. In general, state-owned museums are free on the first Sunday of the month. The state-owned museums participating in the circuit are: Galleria degli Uffizi - Galleria dell'Accademia - Museo Archeologico Nazionale di Firenze - Palazzo Pitti e Giardino di Boboli - Museo Nazionale del Bargello - Cappelle Medicee - Palazzo Davanzati - Museo di San Marco - Opificio delle Pietre Dure - Chiostro dello Scalzo - Cenacolo Andrea del Sarto - Cenacolo del Ghirlandaio - Cenacolo del Fuligno - Cenacolo di Sant'Apollonia - Museo Casa Martelli - Villa Medicea di Cerreto Guidi e Museo storico della caccia e del territorio - Villa Medicea della Petraia - Giardino della Villa Medicea di Castello - Villa Medicea di Poggio a Caiano - Giardino di Villa Bardini.
You are advised to always check reductions and free admission on the museum’s official website.
Firenzecard is valid for 72 hours starting from activation when entering the first museum.
Firenzecard Restart is valid for 48 hours from activation which occurs when entering the first museum.
No, Firenzecard does not currently include public transportation in Florence, nor to or from Florence airport.
Firenzecard Restart includes in its price the entrance ticket, the extra fee for exhibitions and booking of all circuit museums with priority access, that you were not able to visit with your Firenzecard. Firenzecard Restart can only be purchased online after your Firenzecard expires within 12 months of its initial purchase, and only if you have an iOS or Android smartphone / tablet with the Firenzecard app installed. Firenzecard Restart offers free access for children under 18 belonging to your family unit and allows you to visit the museums that you have not been able to visit.
Firenzecard includes in its price the entrance ticket, the extra fee for exhibitions and booking of all circuit museums. For Galleria degli Uffizi, Galleria dell'Accademia the reservation is required.
No, Firenzecard is personal, registered to your name and cannot be transferred to third parties. Before use, you must personalize the physical card with your name while on the app, the card is registered to your personal data.
Firenzecard is only available at the full rate of €85, though minors under age 18 who are part of your family can be added to the card for free. Further discounts and/or reductions are not foreseen. Therefore, we recommend consulting the sites of the single museums that you intend to visit to find out about any discounts and free admissions for students or seniors.
During the opening period, almost all museums take a weekly break, hence they are closed one or more days a week.
Group access may be regulated at some museums in the Florence museum circuit. Updated group admission information can be found on each museum’s official website.
The following is current information on group entry to some museums included in the Firenzecard circuit.
Firenzecard Restart allows you to extend the validity of any expired Firenzecard by 48 hours. Firenzecard Restart can only be used if you have bought the Firenzecard in the last 12 months and your card has expired, and it requires you to use the Firenzecard app. Like your original card, Firenzecard Restart includes free access for children associated to your card. Use Restart to visit museums that you have not visited yet. Restart can be activated once the original card is expired, either immediately after, or for a subsequent visit.
Important note: Make sure your device features the necessary technical requirements (iOS 16.0 or later; Android 11.0 or later – and a browser, such as: Chrome / Firefox / Safari, updated to the latest version available) before activating Restart.
Currently Restart is FREE until December 2024.
Otherwise-abled persons and their guides are entitled free admission to most circuit museums, with priority access. Hence, a specific card is not foreseen. Firenzecard features only one full-rate fee. If you are disabled, please note that you must bring and show to the museum staff an appropriate medical certificate indicating your disability.
The voucher is valid for 6 months from purchase.
No. Firenzecard is mainly intended for single tourists or small groups and at the moment, there is no other rate other than the full fee or a card for groups. In many museums, students and their teachers are given a free or reduced entry fee based on the age of the students and the type of school or academic curriculum. We advise checking the individual website of the museum you intend to visit for the terms of entry both for groups and school groups.
Holders of a VAT number can request an invoice for the purchase of any Firenzecard product. The invoice can be released only in electronic format. To request the invoice, you must have a CID code (B2B recipient code, Revenue Agency) and a certified email address. The cost of the invoice is €2.00 for the “marca da bollo” or “stamp tax”.
The invoice can be requested by filling the appropriate form and paying the amount of € 2.00: at the ticket offices of the civic museums (see list below) or, in case of online purchase or by bank transfer, by writing to supportomusei@firenzesmart.it. The invoice applicant must present the receipt for the purchase of Firenzecard.
A Firenzecard holder may associate family members under age 18 to the card, so Firenzecard is free to children with the purchase of one (adult) card. Minors must be associated to the card in one of the following ways:
If the minors do not belong to the same family, if they do not wish to purchase a Firenzecard, they can pick up the ticket free of charge to visit civic and state museums (e.g. Palazzo Vecchio, Cappella Brancacci, The Uffizi Gallery, Gallery of Accademia, etc.) and purchase the ticket for the museums which admission is not free of charge. For state museums such as the Uffizi Gallery and Gallery of Accademia, we suggest purchasing the reservation (4€ each, that can be purchased directly at the entrances reserved to Firenzecard), in order to enter from the reserved entrances all together.
The Firenzecard includes entrance to the museums of the circuit, without need for a reservation, with some exceptions. You will find all the information in the Access Notes field, within the sheet of each museums that can be consulted in the appropriate section.
Reservation is mandatory for the following museums: Uffizi Galleries, Accademia Gallery, Palazzo Vecchio Museum, Brancacci Chapel.
Reservation is optional for the Stefano Bardini Museum and the Novecento Museum.
You can make reservation online, through the Firenzecard app or on the website www.firenzecard.it, for Palazzo Vecchio Museum, Museo del Novecento and Stefano Bardini Museum.
For the Uffizi Galleries, the Accademia Gallery and the Brancacci Chapel, please consult the dedicated FAQ.
The reservation is required for the cardholder and even for minors belonging to the family unit.The reservation is for free with Firenzecard.
Firenzecard includes over 60 museums in its circuit. Click here to find the list of museums that can be visited with the Firenzecard.
Firenzecard costs 85.00 € per person, whether you purchase it online from this website or at a official ticket office.
No, it is not possible to receive Firenzecard by post/mail.
Yes, Firenzecard is a perfect gift! If you purchase the physical card at a pick-up point, the person who receives Firenzecard must personalize it by inserting their name in the relative fields.
If purchasing online, please customize the purchase with the data of the person to whom you intend to give the Firenzecard as a gift by filling out the online form with the name of the beneficiary; if you wish for the voucher to arrive directly in the recipient’s email you can enter their email address, otherwise you can use yours and print or forward it. For payment, be sure to enter your personal data.
To purchase Firenzecard Restart, you must:
Firenzecard can be purchased: online at www.firenzecard.it or at one of the authorized sales points in the city. If you purchase it online, you can decide whether to pick up the physical Firenzecard at one of the collection points or use Firenzecard in its digital version, by downloading our app.
Groups agencies and tour operators can purchase Firenzecard directly from Firenze smart (Silfi s.p.a.), Firenzecard’s operator, through advanced bank transfer and free delivery of the purchased cards to any hotel in Florence. In this case, the purchase of Firenzecard is subject to the following conditions:
For additional information, send an email at supportomusei@firenzesmart.it
Payment can be made through VISA, MasterCard, American Express credit cards, following the instructions indicated in the procedures described online in the “Purchase” section.
We suggest you to purchase the Firenzecard shortly before your arrival in Florence. Firenzecard is always available and can be purchased at any time.
It is possible to purchase Firenzecard at the ticket offices of the main museums and some tour offices listed below:
Your Firenzecard includes access to the Brancacci Chapel but a reservation is required due to the small size of the chapel.
You must reserve your time slot online at https://ticketsmuseums.comune.fi.it/4_cappella-brancacci/:
• select the desired date
• in the “free admission” box indicate the number of Firenzecard holders (max 2 at a time)
• click on "check availability"
• choose the desired time
• click on "Go to Cart"
• select "Firenzecard holder" from the drop-down menu
• click on "Update Cart"
• click on "Continue"
• click on "if you are not registered click here"
• print your booking
• go to the ticket office with your Firenzecard
Free reservations must also be made for minors in your family.
On the first Sunday of the month, admission is guaranteed, subject to availability, only by sending an email to cappellabrancacci@musefirenze.it; the reservation can be made starting from the previous Monday only.
Your Firenzecard is activated from the moment you enter the first museum of the circuit (independent of the purchase date).
Your Firenzecard includes entry to the Uffizi Gallery and the Accademia Gallery, as well as the reservation fee and any special exhibitions at no additional cost. For Firenzecard holders there are dedicated time slots, but you must reserve your entry time and the reservation is subject to availability. Once you have a reservation, access the museum at the “priority access” door for reserved ticket holders. Note, you must reserve for each Firenzecard holder including any minors associated with the card.
You must make a reservation for the Uffizi or Accademia as follows:
Method 1: by phone
If you are not yet in Florence, we recommend that you book by phone and in advance calling the Firenze Musei call centre at +39 055 294883
• Operating hours for phone center: from 8:30am to 6:30 pm CET Monday to Friday; from 8:30am to 06:00pm CET on Saturday; from 09:00 to 06:00pm CET on Sunday and holidays.
• Choose your language, press 3 for bookings with Firenzecard and 1 to consent to data processing. Ignore any automatic messages that may indicate time slots not available.
• To book with the operator as a Firenzecard holder you must simply provide your first and last name. You will receive a reservation code that you must present at the ticket office along with your Firenzecard.
Method 2: in person
If you are already in Florence you can also book Uffizi and Accademia tickets in person when in Florence at the following booking offices by showing your Firenzecard or the purchase voucher. You can also transform phone bookings into physical tickets at these offices:
◦ Orsanmichele ticket office, inside the Church of Orsanmichele, entrance on Via dei Calzaiuoli (from 08:30am to 5:50pm on Monday and from Wednesday to Saturday; on Sunday from 08:30am to 12:00pm; closed on Tuesday);
◦ My Accademia ticket office, via Ricasoli n.105/red (from Tuesday to Sunday from 8:15am to 5:00pm, closed on Monday);
◦ Dear Guest, via Por Santa Maria 13R (from Tuesday to Sunday from 10:00am to06:00pm; closed on Monday).
You can buy Firenzecard and book and collect your Uffizi or Accademia entries also directly at the following museum ticket offices:
For the Accademia Gallery, after making your reservation, collect your ticket in via Ricasoli n.51 and then follow the directions (Red Point With reservation for groups of up to 6 people; Green Point With reservation for groups of 7 or more people).
With Firenzecard, it is possible to enter each of the circuit museums, one time only.
Firenzecard app is a free app that
ATTENTION! Make sure your device features the necessary technical requirements (iOS 16.0 and following versions; Android 11.0 and following versions – browser, such as: Chrome / Firefox / Safari, updated to the latest version available) before purchasing it.
Visiting the museums of the Circuit with your digital Firenzecard is simple.
ATTENTION: Before generating your digital card and starting to use it for visiting museums, make sure you have installed the latest version of the app available!
No, you cannot edit your data after generating your digital card.
To get Firenzecard in digital format you need:
At this point the system presents a confirmation message and allows you to view your digital card.
ATTENTION: Please note that in order to use the digital Firenzecard there are minimum technical requirements: 1) ensure that your smartphone / device has the necessary technical requirements (iOS 16.0 and later; Android 11.0 and later - browser, such as: Chrome / Firefox / Safari, updated to the latest version available); 2) ensure that the latest available version of the Firenzecard App has been installed on your smartphone / device.
In order to pick up Firenzecard purchased online, the client must present the printed purchase voucher and a valid identity document. If you wish to have the card picked up by third parties, the person in charge to pick up the card must feature a buyer’s proxy and copy of the document of the delegating party, which will be acquired at the counter.
Yes, it is. You can use your card on another device by keeping your app access credentials, downloading the Firenzecard app and logging in on the new device.
The physical Firenzecard can be replaced only in case of malfunction, provided that the card has not been personalized, damaged or used. In the case of a digital Firenzecard you can use your card on another device by keeping your app access credentials, downloading the Firenzecard app and logging in on the new device.
No, Firenzecard cannot be replaced in these cases. Therefore, we strongly recommend to store the card with care, paying attention not to damage or lose it.
The user has the right to withdraw within 14 days from purchasing the card, as set forth by art. 52 of Legislative Decree no. 206/2005. After this term, the card will no longer be refundable. If the card is not picked up within 6 months or is picked after said term, the price of the card paid online will not be refundable. Moreover, the right of withdrawal can be exercised according to the terms foreseen, provided that:
To request a refund, write to supportomusei@firenzesmart.it providing all the data relating to your purchase.
